If you have any questions please call us on 0121 320 2047
Note: Your statutory rights are not affected in any way
We hope you’re happy with every purchase you make with Mobility Extra, but if this isn’t the case we hope to make the returns process as simple as possible.
Consumers have the right to cancel orders for goods or services that have been placed on MobilityExtra.com for up to 14 working days after the date on which the item(s) are delivered. This is called the ‘cooling off period’.
This right does not apply to certain items such as:
* any appliance that is made from materials that may be distorted if worn
* any item which requires us to provide a service before approving the item for supply – provided that we have begun to provide the service with your agreement.
* Any item that is made or customised to order.
To cancel your order you must contact us via telephone on 0121 320 2047 to notify us of your decision to return.
To receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging.
You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us.
This includes, for example, keeping any hygiene seals and clear plastic wrappings in place.
The responsibility for the return of goods is that of the buyer.
The goods must be returned at the buyers cost within 14 days from the date of you notifying us that you wish to return the goods
If the product(s) are not returned in their original condition, Mobility Extra reserves the right to charge for repair or replacement of any product(s).
We will refund your orginal delivery charge when a product is faulty, damaged or incorrect but not when a product is simply unwanted.
Where goods need to be dismantled to enable return we can arrange to send a mobility technician to collect the product from you at a convenient time.By ordering this service you agree to pay a cost of £120 as a service fee.
Unfortunately we cannot accept returns on product(s) that are Made To Order, have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products , unless they arrive faulty, damaged or incorrect.